operabola Privacy Policy

This page describes what we collect when you use operabola and how we keep that data protected. We at operabola take your privacy seriously—we collect only the information we need to operate our platform, verify your identity, and process your payments. We do not sell your data to third parties, and we do not share it beyond what law requires.

operabola operates in supported jurisdictions where local law permits our services. Your data may be processed and stored on servers located outside your region, but we apply the same security standards regardless of location. This policy explains what happens to your information from the moment you register through account closure and beyond.

What We Collect on operabola

We collect your email address, phone number, full name, date of birth, and residential address when you register on operabola. We also collect identity document images (national ID, passport, or driver's licence) during our Know Your Customer verification process. This information is mandatory—we cannot operate your account without it.

When you fund your operabola account, we collect payment method details (e-wallet account, bank account number, or QRIS identifier) and transaction history. We do not store full credit card numbers or sensitive banking credentials—our payment processors handle that data directly. We record only the transaction reference, amount, date, and status in your operabola account.

We collect your engagement history on operabola—which markets you browse, which fixtures you engage with, your account balance, and your withdrawal requests. We also collect technical data: your IP address, device type, browser version, and access timestamps. This helps us detect fraud, troubleshoot technical issues, and understand how users navigate operabola.

Our operabola Cookie and Tracking Policy

We use cookies to keep you logged into operabola and to remember your preferences (language, market filters). These are functional cookies—they make operabola work better for you. We do not use tracking cookies to follow you across other websites. If you disable cookies in your browser, operabola will still function, but you may need to log in more frequently.

We use analytics tools to measure how many users visit operabola, which pages they view, and how long they stay. This data is aggregated and anonymized—we cannot identify individual users from it. We use these insights to improve operabola's interface and performance.

How We Use Your Data on operabola

We use your registration and identity data to verify your account and comply with anti-money-laundering regulations. This is a legal requirement—we cannot operate without it. We share this data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to process your deposits and withdrawals. We do not share it with marketing partners or data brokers.

We use your engagement history to calculate your account balance, settle market outcomes, and detect fraud. If we notice unusual activity—multiple failed login attempts, rapid withdrawals, or engagement patterns inconsistent with your account history—we may freeze your account pending investigation. This protects both you and operabola.

We use your technical data to maintain operabola's security, troubleshoot technical issues, and improve our platform. We do not use it to profile you or target you with advertising. If you contact operabola support, we keep records of your inquiry and our response to handle disputes and improve our service.

Third-Party Processors and operabola Data

Our payment processors (your e-wallet provider, your bank, or mobile banking operator) receive your payment details to process transactions. We do not control how they use your data—their privacy policies govern that. We recommend reviewing their policies if you have concerns.

Our hosting provider stores operabola's servers and databases. They have access to your data but are contractually bound to use it only to operate our platform. We audit their security practices regularly. Our servers may be located outside Indonesia—this is a technical necessity for platform reliability, but we apply the same encryption and access controls regardless of location.

We may disclose your data to law enforcement or regulators if required by court order or legal process. We do not volunteer information to authorities—we respond only to valid legal requests. If we receive such a request, we notify you unless law prohibits it.

Your Rights on operabola

You have the right to access your data on operabola. You can download your account history, engagement records, and personal details through your account settings or by contacting our support team. You have the right to correct inaccurate data—if your address or phone number changes, update it in your account settings.

You have the right to request deletion of your operabola account and associated data. We will close your account and delete most of your data within 30 days. However, we retain some data for seven years to comply with anti-money-laundering regulations—this includes your registration details, identity documents, and transaction history. We cannot delete this data earlier without violating legal requirements.

We at operabola collect only what we need, share only what law requires, and protect your data with industry-standard encryption and access controls.

Data Retention and Security on operabola

We retain your registration and identity data for seven years after account closure to comply with anti-money-laundering regulations. We retain your engagement history and transaction records for the same period. Technical logs (IP addresses, access timestamps) are retained for 90 days, then deleted. Cookies are deleted when you clear your browser cache or after 12 months of inactivity, whichever comes first.

We encrypt your data in transit (using HTTPS) and at rest (using AES-256 encryption). We restrict access to your data to operabola staff who need it to operate your account or investigate disputes. We do not share passwords or sensitive credentials—we hash them using industry-standard algorithms. If we discover a data breach, we notify affected users within 72 hours and provide guidance on protecting your account.

If you have questions about operabola's privacy practices, contact our support team through our website or app. We respond to privacy inquiries within five business days. If you believe operabola has violated your privacy rights, you can file a complaint with your local data protection authority. We cooperate with regulatory investigations and take privacy violations seriously.